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Frequently Asked question

Order Issues

When I got to the parking lot/garage, my order wasn’t accepted. What can I do?

Our apologies. You’ll need to go and review the fine print on the order to see if there are any circumstances listed. If not appropriate circumstances are listed, please contact us and we will make it right!

Can I cancel my order?

Yes, you can. In order to cancel your order, you’ll need to send an email to [email protected] Please be sure to include your order number so that our support team can better serve you.

Do you offer refunds?

Bookings can be canceled anytime, up to 24 hours prior to check-in. Bookings cannot be canceled within 24 hours of check-in, no exceptions. For any changes in travel dates, you’ll need to cancel and rebook your parking reservations days. This can be easily done by emailing or calling us.
Please note, that any stays longer than the booking days will be charged by the parking lot/garage for any additional hours and days that were not paid for.
We do not offer refunds for unused days after your booking dates.
Rarely, due to unforeseen circumstances, your parking reservation may need to be moved to a nearby lot/garage. This will be handled by us to ensure you have a seamless experience.

Do I need to keep my order confirmation?

Confirmation emails are sent immediately after purchase. The email will also include a link where you can see your order details.

Is the website secure?

Yes, our website is very secure with the proper SSL certificates. We also have a strict policy at to never sell or share personal information with third parties.

What is your Cancellation Policy?

The cancellation terms that apply to your specific reservation is listed on your reservation confirmation.
In most cases you can cancel for a full refund up to the minute of your parking start time. For some locations your refund may not include the $5 service fee or you may not be able to cancel after a certain timeframe so please make sure to review the cancellation terms for the parking lot you booked.
There will be no refunds for any locations after the reservation has started and non-refundable reservations will not be eligible for refunds under any circumstances.